When you register, you are required to provide your information that is true, accurate, current, and complete in all respects. Should any of your information change, you may change it online or notify us through email. The account password should be in unique and keep secure. Any breach of security or unauthorized uses of your account, please notify us immediately.
To place an order with us, you must be over 18 years of age and possess a valid Internet Banking / credit or debit card issued by bank acceptable to us.
Please take note that, the color for some products that appeared in this website might be slightly different due to lighting effect and your screen setting.
All orders are subject to acceptance and availability. The items in your online shopping cart are not reserved and may be purchased by other customers until it is checked out.
Payment can be made by Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, debit cards and any other methods which may be clearly stated on our site from time to time. You confirm that the credit card/debit card being used is yours or that you have specifically authorized by the owner to use it.
We will take reasonable care to make our site secure. All online banking transactions on this site will be processed using eGHL (will be available soon), which is a secure online payment gateway that encrypts your details in a secure host environment.
In addition, we will take reasonable care, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any date you provide when accessing or ordering from our site.
4. PROMO and Reward Points
PROMO and Reward Points provide to you are non-transferable. Furthermore, they cannot be used in conjunction with any other promotion code or offers and must be redeemed by the date published, if provided.
Kindly take note that we will process all order within 3-5 working days after payment is received. Estimated delivery times provided are to be used as a guide only and commence from the date the order is sent out. We are not responsible for any delays caused by destination customs clearance processes.
- Delivery will be made using PosLaju Malaysia and Pos Malaysia International (for overseas order). All delivery will be supplied with a tracking code to track your shipment.
DELIVERY TRACKING NUMBER
- Delivery tracking number will be emailed to you once it is made available. We usually ship within 3-5 working days after confirmation of payment. Please note that it may take up to 24 hours before your tracking code appear in Poslaju's tracking system. Poslaju normally keys in tracking code at the end of the day.
TRACKING YOUR PARCEL
- You can use tracking code provided and key it into the following links to track your shipment: Poslaju Tracking
- It is the customer's responsibility to arrange a receiver for the shipment. Dayang & You can only ensure that we ship to the correct address supplied to us during checkout process. It is advisable to consider having work/office address as receiving address over residential address.
- Please ensure the shipping address given is absolutely correct and accurate because we are unable take responsibility with inaccurate information.
SHIPPING NATIONWIDE IN MALAYSIA
- We ship throughout Malaysia including Sabah and Sarawak.
- Shipping cost for Peninsular Malaysia is RM8.00 (included GST) onwards. Sabah and Sarawak is RM12.00 (included GST) onwards. Shipping charges are quoted based on weight (or order quantity) and will be automatically calculated during checkout.
- Upon confirmation of payment, delivery is usually within 7-14 business days for Peninsular Malaysia. Delivery for Sabah and Sarawak may take up to 14 business days (depending on courier service provider). Our working day is Monday to Thursday.
7. Returns & Exchanges
We do not provide refunds. You can only change for another product within 7 days of receiving the good provided it is UNWASHED, UNWORN, UNSCENTED condition with ALL TAGS ATTACHED. If there are any price difference, you have to pay the difference.
Buyer will bear the cost of delivery, returns and taxes if applicable. Any product that you want to change for is subject of availability. You must contact us within 3 days after receive the goods and return the items within 7 days of receiving the item(s).
However, customers are advised to notify us at email@example.com or contact us at +6012-9033305 by quoting the order number and the product details.
All SALE and 'on offer' items are non-returnable, non-refundable and non-exchangeable.
We collect information that is needed for the registration procedure at our website. The information that we collected are voluntarily submitted by the customers to us.
Personal Identification details
Your personal identification details are used to process your order, customised your profile information, update your status of online shopping and also to update you with our latest news, promotion and events.
Your personal information such as credit card details, bank account numbers will be kept secret and confidential with us. We will never share any of your personal contents without giving prior notice to our customer.
We will apply appropriate security application in order to prevent the leaking customer’s personal identification details from third parties, illegal disclosure and hackers. However, kindly bear in mind that information transmitted through internet is not 100% guaranteed safe and secure.